Responsible Gaming Policy

1. Introduction

IN SHORT:Lunaris Casino is committed to a safe, secure and responsible gaming environment where gaming stays an enjoyable recreational activity.

Lunaris Casino ("the Platforms", "we", "our") is committed to promoting a safe, secure, and responsible gaming environment. We believe that lottery-style gaming should be an enjoyable recreational activity and not a source of financial or personal harm.

This Responsible Gaming & Underage Gaming Policy outlines the measures we take to protect players, prevent underage access, and support individuals who may be at risk of problem gambling.

2. Responsible Gaming Commitment

IN SHORT:We keep gaming as entertainment, give players tools to manage their activity and keep minors off the platform.

We are committed to:

Ensuring that gaming remains entertainment.
Providing tools and resources for players to manage their activity.
Preventing underage individuals from participating.
Identifying and assisting players showing signs of harmful behavior.
Offering transparent information on risks and support organizations.

3. Underage Gaming Prevention

IN SHORT:Only players aged 18 or older, or the legal age in their jurisdiction if higher, may play. Underage accounts are closed and winnings forfeited.

3.1 Minimum Age Requirement

Participation on Lunaris Casino is strictly limited to individuals 18 years of age or older, or the minimum legal age in their jurisdiction (whichever is higher).

3.2 Age Verification Procedures

We employ advanced age and identity verification measures, including:

ID document verification
KYC validation
Address confirmation
Digital age-verification tools
Payment method verification

We reserve the right to request additional documentation at any time.

3.3 Account Suspension and Forfeiture

If a user is found to be underage:

Their account will be immediately closed.
All winnings will be void and forfeited.
Deposits may be refunded at our discretion after identity investigation.

3.4 Parental Controls

We encourage parents/guardians to block gaming content on shared devices using tools such as:

NetNanny
Qustodio
CyberPatrol
SafeSurf

Links to these resources can be provided on request.

4. Protecting Vulnerable Players

IN SHORT:Watch for warning signs such as spending more than you can afford or chasing losses, and seek help if they appear.

4.1 Signs of Problem Gambling

We encourage players to monitor for warning signs such as:

Spending more money than they can afford
Chasing losses
Neglecting responsibilities or personal well-being
Difficulty stopping or controlling play

If you or someone you know exhibits any of these signs, we encourage seeking help.

5. Player Protection Tools

IN SHORT:Players can set deposit, spend and session limits, get reality checks, self-exclude or close their account at any time.

To ensure responsible use, the Platforms offer these tools:

5.1 Deposit Limits

Players may set daily, weekly, or monthly deposit limits. Limit reductions take effect immediately; limit increases have a mandatory cooling-off period.

5.2 Betting/Spend Limits

Optional restrictions on the amount wagered per draw or per week.

5.3 Session Time Limits

Players may set caps on daily session time.

5.4 Reality Checks

Periodic pop-up reminders that display time spent in session.

5.5 Self-Exclusion

Players may self-exclude for:

24 hours
7 days
30 days
6 months
Permanently

During exclusion, accounts cannot be accessed, and marketing communications are disabled.

5.6 Account Closure

Players may request account closure at any time.

6. Staff Training & Monitoring

IN SHORT:Our team is trained to recognize problem behavior, and we monitor player activity for signs of harm.

Our team receives specialized training on:

Recognizing signs of problem behavior
Handling self-exclusion requests
Age verification protocols
Privacy and responsible marketing standards
Providing information about support organizations

We continuously monitor player behavior for signs of harm using industry-standard risk assessment tools.

7. Advertising & Marketing Standards

IN SHORT:Our advertising never targets minors and never presents gambling as a solution to financial or personal problems.

We ensure that all advertising:

Does not target minors
Does not depict gambling as a solution to financial or personal problems
Is transparent, honest, and non-misleading
Uses responsible gaming messages whenever applicable

We do not advertise on platforms primarily used by minors.

8. Third-Party Access & Account Security

IN SHORT:Players are responsible for keeping their account confidential. Use strong passwords and two-factor authentication.

Players are responsible for maintaining account confidentiality. We strongly recommend:

Using strong passwords
Enabling two-factor authentication
Logging out after use on shared devices

Any account suspected of unauthorized use may be suspended pending investigation.

9. Support Resources

IN SHORT:If you are experiencing difficulties, internationally recognized organizations can help.

If you are experiencing difficulties, please seek assistance from one of the following internationally recognized organizations:

GamCare – www.gamcare.org.uk
Gambling Therapy – www.gamblingtherapy.org
Gamblers Anonymous – www.gamblersanonymous.org
National Council on Problem Gambling – www.ncpgambling.org

Local jurisdiction support numbers can be added upon request.

10. Contact Us

IN SHORT:Contact our Responsible Gaming team at [email protected], available 24/7.

For questions about this policy or to request changes to your account, contact our Responsible Gaming team:

Email: [email protected]

Support Hours: 24/7